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FAQ
Frequently Asked Questions about our Website
How do I get onto the e-mail list for the Penn Club of Philadelphia?
In order to receive our e-mails you will need to register for this website. Registration is free and only takes a few minutes. Once you register you are automatically signed up for our e-mail list and you will receive regular updates on our upcoming events and the latest news! When updating your profile, please make sure that "Email me Monthly Newsletters" remains checked or you will stop getting our messages.
How do I register for this website?
Please go to the login page by clicking below: http://www.pennclubphilly.org/user.html?op=login
When you go to this page, use the registration section at left (labeled "New to our site?") if you don't already have an account with us. You will be asked to enter an e-mail address. Check your e-mail and within a few minutes, a password will be e-mailed to you. You will be able to log in using the e-mail address and password.
It is a good idea to update your profile once you have registered. If you are
already logged in, go to http://www.pennclubphilly.org/myaccount.html
From this page you will be able to change your password, enter your address and other contact information, and set your preferences for using the website. When updating your profile, please make sure that "Email me Monthly Newsletters" remains checked or you will stop getting messages from our e-mail list.
How do I log in to the website if I am already registered?
Please go to the login page by clicking below: http://www.pennclubphilly.org/user.html?op=login
When you go to this page, use the login section at right (labeled "Existing users - sign in") if you already have an account with us.
I am already registered and have forgotten my password. What should I do?
For your own security, we will have you reset your password. Click the link below
to go to the password reset page: http://www.pennclubphilly.org/user.html?op=ru
When you go to this page, you will be asked to enter your e-mail address. Enter
the address you used when registering (the same address where you are receiving
messages from our e-mail list) and a password reset code will be sent to you.
Passwords should contain at least 8 characters and consist of letters and numbers.
I am registered but don't remember what e-mail address I used to register, so I can't log in. What should I do?
Please try logging in using your possible e-mail addresses and see if you are able to log in. If you still cannot determine which e-mail address you have registered with, send an e-mail to info.pennclubphilly@gmail.com and one of our board members will help you find your account.
I am registered and I am able to log in, but I never receive your e-mail updates. What should I do?
If you are already logged in, go to http://www.pennclubphilly.org/myaccount.html
You will see a summary of your account settings. One of the items is "Newsletter preference." If you are signed up to receive our e-mail messages, then this will say "Opted-in." If you are not signed up to receive our e-mail messages, then this will say "Opted-out."
If you are opted out and want to receive the newsletter, please click on the "edit" link next to "Opted-out." You will be taken to a page where you can edit your profile.
Please CHECK "E-mail me Monthly Newsletters" in the options at the bottom of the profile to make sure that you will receive our e-mails.
I am opted in to receive e-mail newsletters from the Penn Club but I still am not getting the e-mail.
Please check your Junk mail box. Many e-mail providers have automatic filtering to protect you from SPAM, and may have mis-identified our message as SPAM. You should be able to add us to your safe list so that our messages will be delivered to your Inbox in the future.
Do you give refunds for your events? What if I can no longer make it to an event for which I have pre-paid?
In order to hold an event, we must have a critical number of people pre-paid so that we can cover the cost of the event. We do not make a profit from our events, so we unfortunately cannot afford to give out refunds. However, your ticket is transferable. So if you wish someone to attend in your place, e-mail rsvp.pennclubphilly@gmail.com at least 24 to 48 hours prior to the event and we would be happy to transfer your ticket. If an event is cancelled by the Penn Club, a refund will be mailed to you.
I'm having trouble purchasing tickets for an event. What's wrong?
You must be a registered user and be logged in to purchase event tickets or memberships on the site. Registration is free. If you still are having problems, please contact info.pennclubphilly@gmail.com.
Please be as specific as possible with the errors you are receiving.
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Photos on this site were taken by Valerie Blassey, David Felderman, and Lucia Zapatero.
© Copyright Penn Alumni Club of Philadelphia, ALL RIGHTS RESERVED.
Penn Alumni Club of Philadelphia
3720 Spruce Street #418 • Philadelphia, PA 19104
info.pennclubphilly@gmail.com
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